Request a lead review
Email hello@florexleadnetwork.com from your billing email with the lead reference, date, and specific reason you believe the lead failed your agreed qualification rules. Submit within the review window stated in your accepted buyer offer. Do not include card numbers or unnecessary customer information.
Credit eligibility
Possible review reasons include an unsupported service, a location outside the contracted area, a qualifying duplicate, spam, or a delivery failure. The actual eligibility rules come from your accepted offer. Failure to book a job, a customer’s price objection, or your own scheduling constraints do not by themselves establish that a delivered lead was invalid.
What an approved credit does
An approved lead credit returns the original lead charge to your prepaid service balance. The original charge and the credit remain in the account history. A lead credit does not automatically send money back to your bank or payment card.
Refunds of unused prepaid funds
You may request closure and a refund of unused cash-funded balance. We first pause new delivery and reconcile delivered services, outstanding call reservations, prior credits, refunds, and payment disputes. Confirmed unused cash-funded funds are eligible for refund to the original payment method. Promotional credits are not cash-refundable. We do not refund a payment twice or return the portion already used for properly charged services unless a review approves it.
Refund timing
We will confirm the amount and status after reconciliation. Posting time depends on Stripe, your payment method, and your financial institution. We do not promise immediate bank availability.
Cancel automatic reload
Choose Disable automatic reload on your private buyer page, or email support from your billing email and ask us to disable it. Revocation stops future reload submissions under that authorization. A payment already submitted may complete and will be reconciled under this policy. Turning off automatic reload does not itself close your account or refund its existing balance.
Pause or cancel lead delivery
Email support to pause your receiving route or close your account. We will confirm the change. Calls already accepted and services already delivered remain subject to the accepted offer. If your private invitation expires, contact support for access; you can still request cancellation by email.
Payment problems
If a payment appears duplicated, remains pending, or shows a refund you do not recognize, contact us before submitting another payment. Refunds and payment disputes can place the account on hold while we reconcile the records. Your rights to raise issues with your payment provider are not limited by this support process.
Service delivery
FLOREX sells lead services delivered electronically and by phone. There are no shipped goods or physical returns. The independent provider’s actual property service is a separate transaction between that provider and the customer.